Cancellation

Policy.

At Private Guide in Paris, we understand that travel plans can change. Below is our updated policy detailing cancellation conditions, non-refundable expenses, and special circumstances.

1. How to Request a Cancellation

To initiate a cancellation, you must contact Private Guide in Paris directly via:

Note: Cancellation deadlines are strictly calculated according to Paris local time (CET/CEST).

2. Standard Cancellation & Refund Terms

  • Up to 7 days before the tour start date: Full refund of the tour fee (excluding non-refundable entrance tickets already purchased).

  • Fewer than 7 days before the tour start date: Non-refundable.

  • Tour Interruptions: Any interruption or early termination of a tour after it has started, at the client's request or initiative, will not give rise to any refund.

Non-Refundable Advance Tickets

When your booking requires advance purchase of timed-entry tickets (e.g., Louvre Museum, Versailles Palace, Eiffel Tower, Musée d’Orsay), the cost of these tickets is strictly non-refundable, regardless of when the cancellation request is submitted.

3. Unforeseeable Events (Force Majeure)

You may be eligible for a full refund of tour fees (excluding already purchased non-refundable entrance tickets) if an extraordinary, unforeseeable event outside your control directly prevents the tour from taking place.

Qualifying events are determined at the sole discretion of Private Guide in Paris and official verification or documentation will be required.

Qualifying Events

  • Major government-imposed travel bans or border closures enacted after booking.

  • Epidemics, war, civil unrest, severe natural disasters, or extreme weather conditions that make it unsafe or impossible to conduct the tour.

  • A Level 4 "Do Not Travel" advisory issued for France by the U.S. Department of State (or equivalent national authority) after the booking date.

Non-Qualifying Events (Standard Policy Applies)

The following situations do not qualify for a force majeure refund under this section:

  • Personal illness, medical emergency, or injury of any tour participant.

  • Flight delays, flight cancellations, or missed transportation links.

  • Standard rainy or cold weather (tours run rain or shine).

  • Personal changes of plan, scheduling conflicts, or oversleeping.

4. Travel Insurance Recommendation

Because unexpected events such as flight cancellations, medical issues, or personal emergencies can happen, we strongly recommend purchasing comprehensive travel insurance. Travel insurance typically covers non-refundable tour costs and prepaid tickets in the event of unforeseen flight disruptions or health-related cancellations.