All cancellations must be initiated by contacting Private Guide in Paris Support via:

- Emailing : marc@privateguideinparis.com

Cancel up to 15 days before the start date of the tour and get a full refund. Timing is calculated in accordance with the time zone of the tour. When we have to buy entrance tickets in advance and pay for it (Eiffel Tower, Versailles, Louvre, Musee d’Orsay, etc) in case of cancellation we will keep the amount paid for these tickets. Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.

Unforeseeable Events

You may receive a full refund, including all fees, if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking.

The determination of what constitutes Unforeseeable Events is at the discretion of Private Guide in Paris.

The following is a list of examples of what we consider as Unforeseeable Events:

(a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster.

(b) A flight cancellation if there are no other means to travel to the destination.

(c) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.

The following do not constitute Unforeseeable Events:

(a) Illness or injury of a tour participant.

(b) Poor weather.

(c) Change of plans.

(d) Oversleeping.

We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision.